The B.C. Provincial Health Services Authority (PHSA) and their Trans Care BC program wanted to offer a guide and application process that outlined the steps for accessing publicly funded chest construction surgery. Surgery recipients needed to be understood and heard all in one resource. They needed valuable information, guidance, and to connect with other people who have had this surgery and learn from their experiences.
Expertise: Web Dev, User Research, UX Design, Medical Illustration
Deliverables: Architecture, User Research, UI/UX, Web App, DevOps
Technologies: WordPress, React, PHP
The solution offered a guide that outlined the steps for accessing publicly funded chest construction surgery in British Columbia, to learn more and apply for this procedure.
Button engaged in rapid delivery of the PHSA program, to create a user experience design to enable the application process and make it accessible and deliver maximum value to users. Preparing for chest construction surgery is a physical, emotional, mental, and spiritual process. We needed to ensure we created a workbook to help participants along the way, and the Workbook for Chest Construction Surgery in BC was the result.
This included easy to access information on this website, along with worksheets, checklists, and exercises. An easy-to-use content management system to enable the PHSA nurse practitioners to create additional interactive guides on their own without requiring billable support was delivered. As part of the web-Opps hosting platform that automatically secures updates, the business area was now able to focus on content creation and stewardship.
An enhanced self-service approach, setting in place policy consistency via technology-based guard rails as part of the solution continued to drive supportive communication and engagement for users with staff.
A caring process and tool were created, to support gender-affirming surgeries, for people who sometimes felt like they were in a long and confusing journey.
Hope and a source of help and comfort was created.
PHSA business area and resources were freed up to focus on content creation and patient stewardship instead of wasting time on tool maintenance. It meant a better utilization of employee skills and call centre team when citizens needed live support.
When completed, PHSA achieved an improved over all work process and workflow and most importantly, citizens were supported and cared for.
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