In 2022, the Canadian Federal Government launched the Universal Broadband Fund as part of a $3.225 billion initiative to connect all Canadian households to 50/10 internet by 2030. As part of the Stronger BC Economic Plan, BC's Minister of Citizens' Services pledged to match the $415 million in federal funding allocated to BC to achieve a combined federal-provincial funding of $830 million and to connect all BC households by 2027. The Province needed to rapidly develop a reliable application intake and funding management program to oversee the process.
As Button worked on building the system, the Province was developing the process. Our team of highly skilled UX researchers and designers worked closely with Network BC/Connecting Communities BC and Canada's Ministry of Innovation, Science, and Economic Development to design an application process that effectively and efficiently meets the unique needs of all users and stakeholders involved.
Our team leveraged our extensive knowledge and experience in user research, UX/UI design, data architecture, web development, DevOps, and GIS to successfully deliver an enterprise web application supporting the program intake, as well as the application adjudication and fund management processes.
By applying best practices in UX and Service Design, we considered edge cases, provided easy navigation, and placed information in relevant places, creating a system designed for the process's beginning and end.
We delivered a comprehensive enterprise-level funding application and management program that supports the Province and eligible applicants from major ISPs to small municipalities.
We supported impact and a meaningful outcome, with the provisioning of last-mile internet connectivity to all households in BC that still lack this vital service.
Our solution created accountability, providing the Province with a cash flow accounting process to track the funding provided, ensuring the desired results are delivered for communities.
By understanding the barriers and opportunities for internet adoption from the perspective of Indigenous populations and other rural lands in British Columbia, we ensured efforts to increase high-speed internet connectivity remained human-centred and did not increase inequities.